Blah blah blah from the BBC

Dear Ms Jones

Thanks for your e-mail. Please accept our apologies for the delay in replying. We know our correspondents appreciate a quick response and we're sorry that you've had to wait on this occasion.

We understand that you feel BBC News coverage of the Gaza conflict has displayed a pro-Palestinian bias. We note that you make specific reference to our reporting of a 2007 Hamas attack.

We can assure you, Ms Jones, that we're committed to due impartiality in respect of all our news reports and we're careful that this is maintained. We're satisfied that our coverage of events in Israel and the Palestinian Authority has been balanced, fair and accurate.

We have reported the casualty figures from both sides: the fact is, however, that there have been many more Palestinian deaths than Israeli. We have also explained clearly and frequently that Israel sees this conflict as a necessary defensive action because of the rocket attacks it has faced for many years. It is for the audience, not the BBC, to judge whether, in its view, the action is justified.

However, we acknowledge that you feel our coverage of the Gaza conflict has been unbalanced and we'd like to assure you that we've registered your complaint on our audience log. This is a daily report of audience feedback that's circulated to many BBC staff, including members of the BBC Executive Board, channel controllers and other senior managers.

The audience logs are seen as important documents that can help shape decisions about future programming and content.

Thanks again for taking the time to contact us.
Regards
Jonathan CarberryBBC Complaints